This Return & Refund Policy applies to orders placed with Sparlin (Ambica Veneer) through sparlinveneer.com or directly with our team. As a B2B supplier of natural wood veneer, our return process reflects the nature of trade orders and the natural material we supply.
1. Overview
We want every customer to receive veneer that matches the specification, quantity, and quality agreed at the time of order. If something arrives damaged, defective, or materially different from what was confirmed in your order, we will work with you to make it right — through a replacement, credit, or refund, as appropriate.
2. Eligible Returns
You may request a return, replacement, or refund where:
- The veneer received is damaged in transit
- The veneer received is defective (e.g., delamination, splitting, or processing faults not attributable to natural variation)
- The species, grade, or quantity delivered does not match your confirmed order
Natural variation in wood grain, tone, and texture is inherent to veneer as a natural material and is not eligible for return. Minor variation from reference images or samples is expected and does not constitute a defect.
3. Non-Returnable Items
The following are not eligible for return or refund:
- Veneer that has been cut, processed, laminated, or applied/installed by the customer or a third party
- Orders custom-processed to the customer’s specific requirements (custom sizing, dyeing, or fuming to a bespoke spec), once confirmed and processed
- Claims raised outside the notification window in Section 4
- Damage caused after delivery due to improper storage or handling by the customer
4. How to Request a Return
- Inspect the delivered goods promptly on receipt.
- Notify us in writing (email or WhatsApp, as agreed with your account contact) within 48 hours of delivery, describing the issue and including photographs of the affected material and packaging.
- Retain the goods and their packaging in the condition received until we confirm next steps — do not process, cut, or apply the disputed material.
Claims raised after this window may not be eligible for return, as veneer condition can be affected by storage and handling once out of our care.
5. Inspection and Approval
Once we receive your claim, we will review the photographs/information provided and, where needed, may request the affected sheets back for inspection or arrange a site/facility visit. We aim to confirm the outcome of a claim within a reasonable time of receiving all required information.
6. Resolution
Where a claim is approved, we will offer one of the following, as agreed with you:
- Replacement of the affected material from available stock
- Credit note toward a future order
- Refund to the original method of payment, for the affected portion of the order
7. Refund Timelines
Approved refunds are processed within 7–14 business days of the resolution being agreed, using the original mode of payment where possible. Bank processing times may add a few additional days beyond this.
8. Shipping Costs
- Where a return is due to our error (damaged, defective, or incorrect goods), we bear the cost of return shipping and any replacement delivery.
- Where a return is not related to our error, shipping costs may be borne by the customer, as agreed on a case-by-case basis.
9. Order Cancellations
Orders may be cancelled without charge before processing begins. Once material has been sourced, cut, or processed against your order, cancellation may be subject to a charge reflecting work already completed, which we will communicate before proceeding.
10. Contact Us
To raise a return, refund, or cancellation request, please contact:
Sparlin (Ambica Veneer) ambicaveneer@gmail.com 9819807479
- 4VF4+FCW, Nicolas Wadi Rd, near Hotel J.K. Regency, Jijamata Colony, Andheri East, Mumbai 400069
- 97/98 Mustafa Bazar, behind Union Bank of India, Byculla East, Mumbai 400010